Frequently Asked Questions

AB Services facilitates repairs for a wide range of household appliances and electronics, including refrigerators, washing machines, dryers, dishwashers, ovens, microwaves, cooktops, chimneys, hobs, televisions, and air conditioners. Service Professionals are equipped to handle both commercial and residential units from various brands.

You can schedule a repair by creating an account on the AB Services Platform, selecting the desired service, and choosing an available time slot. Once booked, you’ll receive confirmation via SMS, email, or push notification. Alternatively, contact our support team for assistance.

AB Services offers same-day or next-day appointments when available, depending on Service Professional availability and your location. Emergency services may incur additional fees, and you can confirm availability by contacting our support team.

AB Services exclusively provides appliance and electronics repair services in Rajkot. Please contact us to confirm if your specific location within Rajkot is covered by our Service Professionals.

Costs vary based on the appliance, issue, and required parts. At booking, you’ll receive an estimated quote for labor and parts, with a final cost provided after the Service Professional’s assessment. A diagnostic or call-out fee may apply, starting at approximately INR 450, depending on your location. Additional fees (e.g., for parts or emergency services) will be communicated upfront.

AB Services ensures transparency by providing a detailed breakdown of charges, including labor, parts, and any convenience fees, at the time of booking. You’ll only be charged for services or parts you authorize.

Payments can be made via credit/debit cards, net banking, UPI, or cash upon completion, subject to availability. Some payment methods may be restricted based on the service or location.

A diagnostic fee may be charged if disclosed at booking or when the Service Professional assesses your appliance. This fee is typically waived if you proceed with the repair.

The “50% Rule” is a useful guide: if the appliance is over 50% through its expected lifespan and repair costs exceed 50% of a new unit’s price, replacement may be more cost-effective. Factors like environmental impact or the appliance’s reliability may also influence your decision. A Service Professional can assess and advise.

Repairs through AB Services typically come with a warranty on parts and labor, often lasting 3–6 months, depending on the service. Manufacturer warranties may also apply (usually 1–2 years); check with the manufacturer for specifics. Unauthorized repairs by others may void these warranties.

If the issue persists, contact AB Services within the warranty period, and we’ll coordinate with the Service Professional to address it at no additional cost, provided the issue is related to the original repair.

Service Professionals are required to return replaced parts unless they are unsafe (e.g., toxic components like picture tubes) or part of an exchange program. You may also waive the return of parts.

Common causes include a faulty compressor, broken control panel, or ice buildup. A Service Professional can diagnose the issue and provide a repair quote.

Excessive shaking or noise may result from an unbalanced load, worn drum rollers, or a faulty belt/motor. Regular maintenance and professional inspection can resolve these issues.

A blocked drain, clogged filter, or faulty pump may cause water retention. A Service Professional can inspect and fix the issue. Regular cleaning can prevent this problem.

This could be due to a malfunctioning ignition system (for gas ovens), a broken heating element, or a faulty control board. A professional assessment is recommended.

Service Professionals on the AB Services Platform are vetted for expertise and typically hold relevant certifications. They carry liability insurance to cover accidents or injuries during service, ensuring your peace of mind.

Report any discourteous, disrespectful, or unlawful behavior to grievanceofficer@abservices.com within 48 hours. AB Services will investigate and take appropriate action.

Ensure the appliance is accessible, disconnected from power if advised, and in a safe, clean environment. Disclose any conditions (e.g., leaks, hazards) that may affect the Service Professional’s safety or ability to work.

Annual inspections are recommended to maintain performance and extend appliance lifespan. Regular cleaning of components like filters or chimneys can prevent issues.

Use surge protectors to guard against power surges, ensure proper ventilation around appliances, and avoid overloading circuits. Regular electrical inspections (every 3–5 years) can identify wiring or grounding issues.