CUSTOMER RELATED TERMS AND CONDITIONS – AB SERVICES

Last Updated:19-06-2025

These terms and conditions (“Terms”) govern the use of services made available on or through https://www.abservices.com and/or the AB Services mobile app (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”). These Terms also include our privacy policy, available at Website (“Privacy Policy”), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail. The Terms constitute a binding and enforceable legal contract between AB Services Limited (a company incorporated under the Companies Act, 2013 with its registered address at Address India, and its principal place of business at Address India and its affiliates, formerly known as AB Services (“AB”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users (“you” or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms. By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.

1. SERVICES

(a) The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers of those services (“Service Professionals”). As a part of the Services, AB facilitates the transfer of payments to Service Professionals for the services they render to you and collects payments on behalf of such Service Professionals.

(b) The services rendered by Service Professionals are referred to as “Pro Services”. The term “Services” does not include the Pro Services. AB does not provide the Pro Services and is not responsible for their provision. Service Professionals are solely liable and responsible for the Pro Services that they offer or otherwise provide through the Platform. AB and its affiliates do not employ Service Professionals, nor are Service Professionals agents, contractors, or partners of AB or its affiliates. Service Professionals do not have the ability to bind or represent AB.

(c) The Platform is for your personal and non-commercial use only, unless otherwise agreed upon in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services or Pro Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the AB terms and conditions applicable to that jurisdiction.

(d) The Services are made available under various brands owned by or otherwise licensed to AB and its affiliates.

(e) A key part of the Services is AB’s ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilisation of the Services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting AB at Website or through the in-Platform settings, you agree and acknowledge that this may impact AB’s ability to provide the Services (or a part of the Services) to you.

(f) In certain instances, you may be required to furnish identification proof to avail the Services or the Pro Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Pro Services.

2. ACCOUNT CREATION

(a) To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.

(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account or any other breach of security with respect to your Account.

(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorised access to your Account.

(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third party partners, and (iv) any other matter in relation to the Services.

3. USER CONTENT

(a) Our Platform may contain interactive features or services that allow users who have created an account with us to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).

(b) As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Service Professionals and you agree and acknowledge that Service Professionals may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Service Professionals are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our Platform.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free licence to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.

(d) In connection with these Terms and the licences granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.

(e) You agree and acknowledge that AB may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.

4. CONSENT TO USE DATA

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at https://www.abservices.com/privacypolicy and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.

(c) Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.

5. BOOKINGS

(a) Orders: The Platform permits you to request various Pro Services at a time of your choosing based on available slots. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find a Service Professional who is able to provide that service at the requested time. If, in the unlikely event we cannot find a Service Professional for the specific timeslot, we will contact you to find an alternative time.

(b) Confirmation: Once you place a request we will provide confirmation of the booking via SMS, email, or a push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. Once a Service Professional has been identified for the requested Pro Services, you shall receive confirmation in App or via SMS, email, or a push notification.

(c) Cancellations: Bookings that are cancelled before confirmation on the Platform will not be charged. AB’s cancellation policy sets out applicable cancellation fees.

(d) Substitution: In case of the unavailability of, or cancellation by a selected Service Professional, we will offer you a substitute of the Service Professional from among our registered Service Professionals.

6. PRICING, FEES, AND PAYMENT TERMS

(a) AB reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

(b) Charges and Fees in respect of Pro Services:

  • (i) In respect of Pro Services that you seek to avail through the Platform, you shall be required to pay Service Professionals the amount indicated at the time of booking as well as amounts towards (a) any additional Pro Services you may avail, (b) out of pocket expenses incurred by the Service Professional, and (c) expenses arising out of the purchase of goods required or utilised for the performance of the Pro Service (“Charges”). In addition to the Charges payable to Service Professionals, AB reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.
  • (ii) AB shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Pro Services through credit cards, debit cards, net banking, wallets, UPI, or cash upon completion of the Pro Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion’, you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.
  • (iii) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Pro Service, as specified by AB.
  • (iv) For the avoidance of doubt, please note that the Charges are payable to Service Professionals, and AB acts as a limited collection agent on behalf of such Service Professionals to collect and transfer amounts due to them.
  • (v) Taxes: All Charges and Fees are inclusive of applicable taxes.
  • (vi) AB reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
  • (vii) Charges and Fees that you pay are final and non-refundable, unless otherwise determined by AB or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.
  • (viii) You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. AB will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Pro Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional’s arrival, in which case you may be charged a cancellation fee in accordance with AB’s cancellation policy. AB reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: AB may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail discounted Pro Services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.

(f) AB does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by AB to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Pro Services is not intended to suggest that AB provides any additional payments to Service Professionals. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with Pro Services, you are under no obligation to do so. Gratuities are voluntary.

7. CUSTOMER CONDUCT

(a) AB prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.

(b) We request that you treat all Service Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Pro Services. Service Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

(c) You agree that you will be liable for discriminating against Service Professionals or for any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate location for them to perform the Pro Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Pro Services or impact the Services Professional’s health, safety, or well-being, to AB and the Service Professional.

(d) You agree that in the event a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to Mail ID at the earliest but in any event within 48 (forty-eight) hours of such incident.

8. THIRD PARTY SERVICES

(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk.

(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

9. YOUR RESPONSIBILITIES

(a) You represent and warrant that all information that you provide in relation to the Services and Pro Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Pro Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

(b) You shall extend all cooperation to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

(c) In respect of the User Content, you represent and warrant that:

  • (i) you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licences under these Terms;
  • (ii) you are solely responsible for all activities that occur on or through your account on the Platform and all User Content;
  • (iii) the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
  • (iv) the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;
  • (v) the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
  • (vi) the User Content does not and shall not violate any third party rights; and
  • (vii) the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offence, prevents investigation of any offence, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.

(d) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

  • (i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
  • (ii) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
  • (iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
  • (iv) use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;
  • (v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
  • (vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;
  • (vii) decompile, reverse engineer, or disassemble the Services;
  • (viii) link to, mirror, or frame, any portion of all or any of the Services; or
  • (ix) violate applicable laws in any manner.

(e) You warrant that you shall not engage in any activity that interferes with or disrupts the Services.

(f) You shall not attempt to gain unauthorised access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.

(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, a Service Professional from whom you have availed Pro Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Pro Services independently, without booking the Pro Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Service Professionals and that this will not preclude you from obtaining services the same as or similar to the Pro Services through the Platform or other means. You further agree that any potential harm to Service Professionals from the non-enforcement of this clause far outweighs any potential harm to you.

10. OUR INTELLECTUAL PROPERTY

(a) All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub licensable, revocable, and limited licence to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by AB or AB’s licensors.

(b) We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.

(c) Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or licence to, our or any third party’s intellectual property rights.

11. TERM AND TERMINATION

(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.

(b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of AB or its affiliates, to access and use the Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.

(c) You may terminate these Terms, at any time, for any reason by sending a notice to AB at Mail Id

(d) Upon termination of these Terms:

  • (i) the Account will expire;
  • (ii) the Services will “time-out”;
  • (iii) these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
12. DISCLAIMERS AND WARRANTIES

(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

(b) No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.

(c) While AB strives to provide accurate information about Pro Services and Charges, pricing errors may occur from time to time.

(d) You agree and acknowledge that we are merely a Platform that connects you with Service Professionals, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of any bookings, for the performance of the Pro Services by any Service Professional, or for any acts or omissions of the Service Professionals during their provision of the Pro Services including any damage they may cause to property. By booking Pro Services through the Platform, you are entering into a contract with the relevant Service Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Service Professional’s performance under that contract.

(e) You agree and acknowledge that soliciting or receiving services from any Service Professional independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.

(f) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Service Professionals.

(g) You hereby accept full responsibility for any consequences that may arise from your use of the Services and Pro Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.

(h) AB will maintain a complaints management framework and will manage this framework on behalf of Service Professionals in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.

(i) To the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:

  • (i) your use of, inability to use, or availability or unavailability of the Services or the Pro Services;
  • (ii) the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorised access to our records, programmes, services, servers, or other infrastructure relating to the Services;
  • (iii) the failure of the Services to remain operational for any period of time; and
  • (iv) the loss of any User Content and any other data in connection with your use of the Services.

(j) In no event shall AB, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if AB or an authorised representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Pro Services, (C) your use or inability to use the Services or the Pro Services, or (D) any other interactions with another user of the Services.

(k) To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten Thousand).

(l) Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

13. INDEMNITY

You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Pro Services, use of the Services or Pro Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in New Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by AB. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need to know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

15. MISCELLANEOUS PROVISIONS

(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.

(b) Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

(c) Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.

(e) Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to Mail ID.

(f) Third Party Rights: No third party shall have any rights to enforce any terms contained herein.

(g) Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.

PROVIDER Related TERMS AND CONDITIONS

Important Notice: Translations of these Terms and Conditions provided via automated tools (e.g., Google Translate) are for convenience only. They may contain inaccuracies, and you rely on them at your own risk. The English version of these Terms is the authoritative version.

Effective Date:

INTRODUCTION
  1. Scope of Terms: These Terms and Conditions (“Terms”) govern your access to and use of services offered through Website and the AB Services mobile application (collectively, the “Platform,” and together with services provided via the Platform, “AB Services”). These Terms incorporate our Privacy Policy and any additional guidelines, policies, or disclaimers we issue periodically (“Supplemental Terms”). The Privacy Policy and Supplemental Terms are integral to these Terms. If there is any conflict between these Terms and the Supplemental Terms, the Supplemental Terms shall take precedence.
  2. Binding Agreement: These Terms form a legally binding contract between AB Company Limited, a company registered under the Companies Act, 2013, with its registered office at [Address, India] and corporate office at [Address, India], along with its affiliates (collectively, “AB,” “we,” “us,” or “our”), and you, an independent third-party service provider (“you” or “Service Professional”). By accessing or using AB Services, you confirm that you have the legal capacity to enter into this agreement. If acting on behalf of another person or entity, you warrant that you have the authority to bind them to these Terms.
  3. Language of Terms: For your convenience, we may provide translations of these Terms in languages other than English. However, in case of any discrepancy, the English version of these Terms shall prevail.
  4. Acceptance of Terms: By using AB Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as amended periodically. These Terms replace any prior agreements with you regarding AB Services. If you do not agree with these Terms or cannot comply with their requirements, you must refrain from using AB Services.

Special Note: These Terms do not apply to Service Professionals providing Pro Services in the Pest Control or Wall Panels categories. Instead, refer to Annexure A (Wall Panels) or Annexure B (Pest Control) for applicable terms.

1. OVERVIEW OF AB SERVICES
  1. Purpose of Platform: AB Services enable you to offer home-based services (“Pro Services”) to customers registered on the Platform (“Customers”). AB facilitates this by:
    • Helping you calculate fees payable by Customers for your Pro Services;
    • Optimizing your time management while using the Platform;
    • Enhancing your earning opportunities through AB Services; and
    • Managing payment collection and transfers from Customers to you on your behalf.
  2. Scope of AB Services: AB Services are limited to providing the Platform and related support functions. AB does not provide Pro Services, employ Service Professionals, or treat them as agents, contractors, or partners. You are solely responsible for the Pro Services you deliver via the Platform, and you lack authority to act on behalf of AB.
  3. Geographic Limitation: The Platform is intended for commercial use exclusively within India.
  4. Communication: AB may send you text messages related to bookings, Platform usage, or marketing initiatives. You may opt out of these messages by contacting us at [Mail Id], but doing so may limit your ability to fully utilize AB Services.
  5. Orientation Requirement: Before providing Pro Services, you must attend an orientation program at a local AB office to learn about Platform operations and income maximization strategies. You agree to participate in such programs. AB may, at its discretion, charge a non-refundable orientation fee for certain Pro Services, which will be communicated in advance and deducted in installments from your earnings.
  6. Consumable Costs: You agree to bear the cost of consumable products used during orientation. If you fail to meet AB’s standards for joining the Platform, these costs will not be refunded.
2. ACCOUNT REGISTRATION
  1. Account Creation: To use AB Services and offer Pro Services, you must create a Platform account (“Account”) by providing a username, password, and accurate details, including your name, phone number, address, age, valid government-issued ID, trade licenses, and any required government approvals. You must be at least 18 years old to create an Account. A security deposit, varying by Pro Service category, is required at Account creation and will be refunded within 14 days of termination of these Terms, subject to deductions for any amounts owed to AB.
  2. Accuracy of Information: You warrant that all Account information is accurate and will remain so. You must promptly update any changes to this information on the Platform.
  3. Background Checks: AB may conduct background verifications through third parties, at your expense, before approving your Account or periodically thereafter. Your continued use of AB Services depends on your background check meeting AB’s standards. If registered before verification is complete, your Account approval is contingent on a satisfactory report. AB is not liable for ensuring the safety or security of Service Professionals or Customers but takes reasonable steps to verify backgrounds.
  4. Single Account Policy: You may maintain only one Account. If AB detects multiple Accounts linked to you, it may revoke your access to the Platform and AB Services without notice.
  5. Account Security: You are responsible for safeguarding your Account credentials and must notify AB immediately of any unauthorized access or security breaches. Sharing login details with others is prohibited, and AB may suspend or terminate your access if it suspects such sharing. AB is not liable for unauthorized Account activity.
  6. Communications: You consent to receive communications from AB regarding AB Services, promotional offers, and related matters.
3. SERVICE REQUESTS AND CREDITS
  1. Accepting Leads: The Platform allows you to accept service requests (“Leads”) based on your availability. Follow Platform instructions to confirm requests.
  2. Service Professional Rankings: Your ranking on the Platform is determined by:
    • Your Platform ratings (highest priority);
    • Your geographic location; and
    • The number of Leads you have accepted.
  3. AB Credits and Pre-Deposits:
    • Minimum Balance: You must maintain a minimum balance of AB Credits to access certain AB Services. Credits are purchased and credited to your Account. Insufficient credits may restrict your Platform access. AB may charge additional fees for specific Leads or services at its discretion.
    • Pre-Deposit Requirement: To accept Leads, you must deposit a specified amount of AB Credits (“Pre-Deposit”). Customer details are shared only after the Pre-Deposit is made. The Pre-Deposit amount, based on Lead value, will be communicated in advance. AB may deduct amounts from Customer payments to maintain your Pre-Deposit.
    • Credit Usage: AB Credits may also be used to purchase goods or services offered by AB.
  4. Promotions and Packages:
    • Promotional Credits: AB may issue free AB Credits or promotional codes (“Promo AB Credits”) subject to additional terms. Promo AB Credits cannot be transferred, sold, or redeemed for cash, may be disabled by AB at any time, and may expire.
    • Subscription Plans: Based on your ratings and reviews, AB may offer subscription packages or minimum business guarantees in exchange for AB Credits. These may provide benefits like priority Lead allocation or reduced fees, subject to communicated terms. If AB fails to meet guaranteed Lead numbers, it will compensate you per the agreed terms, provided you meet eligibility conditions.
    • Termination of Guarantees: AB may end a guarantee arrangement if you fail to meet requirements due to Customer complaints or other issues, unless the failure results from AB’s fault (e.g., Platform outages or malfunctions).
    • Purpose: Subscription plans and guarantees aim to enhance Lead access and Customer experience, not to make AB responsible for Pro Services.
  5. Performance Incentives: AB may offer schemes to high-performing Service Professionals, granting preferential Leads based on factors like Customer feedback and Lead acceptance rates.
  6. Credit Deductions: AB may withhold or deduct AB Credits or Promo AB Credits if it suspects their use was erroneous, fraudulent, illegal, or in violation of these Terms.
4. ENGAGING ASSISTANTS
  1. Helper Conditions: You may engage an assistant (“Helper”) to aid in providing Pro Services only with AB’s explicit permission. You are fully liable for the Helper’s actions or omissions. If permitted, the following apply:
    • Helpers are allowed only in approved Pro Service categories.
    • Helpers must be registered on the Platform as your assistant, and you must provide required documentation (e.g., proof of age, residency). AB may conduct background checks on Helpers at your cost.
    • Helpers must be at least 18 years old.
    • For safety, Helpers must be of the same biological sex as you.
    • Helpers must be legally authorized to assist in providing AB Services.
    • Additional conditions may be imposed by AB.
  2. Helper Limits: Unless otherwise specified, you may engage only one Helper per Pro Service job.
  3. Supervision: You must personally supervise the Helper at all times during Pro Service delivery.
  4. Liability: Any Helper’s breach of these Terms is deemed your breach. You must indemnify AB and its affiliates against any claims, losses, or damages arising from a Helper’s actions or omissions.
  5. No Employment Relationship: Helpers are your independent contractors, not AB employees. AB is not responsible for compensating Helpers or reimbursing you for Helper-related costs.
  6. No Delegation: Engaging a Helper does not relieve you of your obligations under these Terms, which remain your primary responsibility.
  7. Neutral Stance: AB neither encourages nor discourages the use of Helpers.
5. PRODUCT USAGE
  1. Recommended Products: To ensure quality, AB may recommend specific products for Pro Services. You may purchase these from AB or approved third-party vendors, ensuring compliance with AB’s safety and quality standards. For non-AB sourced products, you must follow AB’s verification procedures during service delivery.
  2. Non-Verifiable Products: Certain products (e.g., disposables, spa oils) whose quality cannot be verified by AB must be purchased exclusively from AB or its affiliates to protect Customer health and hygiene.
  3. Non-Compliance: If AB suspects you used non-recommended or unverified products, it may require retraining or take other measures to uphold Platform integrity. Products purchased from AB must be used solely for Pro Services via the Platform.
  4. Branded Collateral: You may purchase AB Company-branded collateral to enhance Customer trust. While optional, its use is recommended.
6. PAYMENT AND TAXES
  1. Payment Facilitation: AB acts as your limited payment collection agent, facilitating Customer payments for Pro Services. Such payments are equivalent to direct payments to you and include applicable taxes. Payments are final unless AB determines otherwise under these Terms.
  2. Convenience Fee: AB charges Customers a convenience fee for Platform services, invoiced separately. For online payments, AB retains its fee and remits the balance, including your Pre-Deposit, to you. For cash payments, AB deducts its fee from your Pre-Deposit.
  3. Cancellation Policy: If you cancel an accepted Customer request, AB may decide not to refund your Pre-Deposit, and you waive any claim to such funds.
  4. Business Advances: Upon your written request, AB may provide advances (“Business Advances”) subject to repayment terms. You authorize AB to deduct repayment amounts from your AB Credits or payouts.
  5. Third-Party Deductions: You authorize AB to deduct amounts owed to Non-Banking Financial Companies (NBFCs) for loans you obtained for Pro Services, as well as charges for AB-provided services (e.g., safety equipment, onboarding fees, penalties). Customer payments are net of these deductions. AB is not a lender but facilitates loan applications with NBFCs.
  6. Payment Deferral: AB may defer up to 90 days a portion of Customer payments owed to you, with reasons communicated.
  7. Payment Processors: AB may use third-party payment processors, whose terms apply alongside AB’s. AB is not liable for processor errors.
  8. Set-Off: AB may offset amounts owed to you against your obligations to AB’s affiliates (e.g., for product purchases).
  9. Tax Responsibilities:
    • You are solely responsible for determining and fulfilling your tax obligations, as AB does not provide tax advice or assume tax liability.
    • For unregistered housekeeping services, AB will handle tax payments and invoicing under Section 9(5) of the Central Goods and Services Tax Act, 2017, and deduct applicable taxes from your payments. For tax deducted at source under Section 194-O of the Income Tax Act, AB deducts 1% (or 5% if PAN/Aadhaar details are not provided timely).
    • TDS applies only to service value, not goods or materials used in Pro Services. You are responsible for any tax liabilities related to such goods.
    • Tax provisions may change with updates to applicable laws.
7. PROFESSIONAL CONDUCT
  1. Non-Discrimination: You must not discriminate against Customers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or other legally protected characteristics. Discrimination includes refusing service on these grounds.
  2. Respectful Behavior: Treat all Customers courteously. AB may suspend or terminate your access if you act disrespectfully, abusively, or unlawfully toward a Customer.
8. USER-GENERATED CONTENT
  1. Definition: The Platform may allow Account holders to post reviews, comments, feedback, or other content (“User Content”).
  2. Reviews: AB may request your reviews of Customers, and Customers may review you. Reviews must be truthful and not misleading. AB uses reviews for quality control and to assess user suitability. If AB deems you unsuitable, it may cancel your registration, subject to applicable refund obligations.
  3. License Grant: You grant AB a non-exclusive, worldwide, perpetual, royalty-free license to use, modify, distribute, and create derivative works from User Content for operating and promoting AB Services. You waive any moral rights in User Content.
  4. Content Removal: AB may remove or restrict User Content that violates these Terms without notice.
9. DATA USAGE CONSENT
  1. Privacy Policy: You consent to AB collecting and using your personal data as outlined in our Privacy Policy, which details data categories and processing methods.
  2. Identification: You agree to provide identification when required to use AB Services or provide Pro Services. Failure to comply may prevent access.
  3. Data Sharing: You permit AB to share your data with affiliates or third-party service providers for service provision, analytics, or trend analysis to improve AB Services.
  4. Legal Disclosures: AB may disclose your data to law enforcement or government agencies as required by law, particularly in criminal proceedings.
10. THIRD-PARTY SERVICES
  1. Third-Party Content: The Platform may include third-party services, content, or links (“Third-Party Services”). These are the responsibility of the third party, and you use them at your own risk.
  2. No Warranties: AB makes no representations or warranties about Third-Party Services and is not liable for their accuracy or performance. Third-Party Services are governed by their providers’ terms and privacy policies, and their intellectual property belongs to them.
11. YOUR OBLIGATIONS
  1. Accurate Information: You warrant that all information provided to AB is accurate and will remain so. You must notify AB of any changes. AB is not liable for losses due to inaccurate or incomplete information.
  2. Cooperation: You agree to assist AB in defending against claims arising from your breach of these Terms.
  3. User Content Warranties: You warrant that User Content:
    • Is not feedback for your own Pro Services;
    • Is owned by you or you have permission to use it;
    • Is your responsibility, including all Account activities;
    • Does not violate other agreements or third-party rights;
    • Is free of harmful code or content;
    • Complies with laws and does not promote illegal or harmful activities (e.g., obscenity, misinformation, or violence); and
    • Adheres to AB’s community guidelines.
  4. Prohibited Uses: You must not:
    • Infringe intellectual property rights;
    • Copy, modify, or distribute AB Services except as permitted;
    • Transmit harmful code;
    • Use automated tools to scrape Platform content;
    • Engage in unlawful or fraudulent activities;
    • Reverse engineer or frame AB Services; or
    • Violate applicable laws.
  5. Platform Integrity: You must not disrupt or interfere with AB Services or attempt unauthorized access.
  6. Pro Services Responsibility: You are fully liable for:
    • The delivery and performance of Pro Services, including all warranties;
    • Any goods used in Pro Services, which must meet applicable standards; and
    • All warranty obligations related to Pro Services and associated goods.
12. PLATFORM SAFETY AND FRAUD PREVENTION
  1. Exclusive Platform Use: To ensure safety, privacy, and service quality, all Pro Services for Customers must be provided through the Platform during the term of these Terms. Providing Pro Services outside the Platform, even if requested by a Customer, is a breach of these Terms and may lead to termination, unless you provide a satisfactory explanation. This restriction is reasonable to protect you, Customers, and AB’s business interests. After termination, you may provide similar services to Customers independently.
  2. Other Services: You are free to offer similar services to non-Customers during the term, either independently or through other platforms.
13. INTELLECTUAL PROPERTY
  1. Ownership: AB or its licensors own all intellectual property rights in AB Services. You are granted a limited, non-exclusive, non-transferable license to use AB Services per these Terms. All other rights are reserved.
  2. Feedback: AB may use any feedback you provide about AB Services without compensation or restrictions, even if it involves your intellectual property.
  3. No Additional Rights: These Terms do not grant any rights to AB’s or third-party intellectual property beyond what is expressly stated.
  4. Branded Collateral: Using AB-branded collateral is optional but recommended to build Customer trust.
14. TERM AND TERMINATION
  1. Duration: These Terms remain in effect until terminated as described below (“Period”).
  2. AB’s Termination Rights: AB may suspend or terminate your access to AB Services at its discretion if you:
    • Breach these Terms or the Privacy Policy;
    • Cease using AB Services;
    • Fail to meet legal or AB standards for Platform use; or
    • For any legitimate business, legal, or regulatory reason.
  3. Your Termination Rights: You may terminate these Terms at any time by notifying AB in writing or visiting a local AB office.
  4. Post-Termination:
    • Your Account will be deactivated, and access to data will end.
    • AB Services will cease.
    • Your rights to offer Pro Services or receive compensation via the Platform will terminate.
    • AB will pay you any owed amounts (e.g., security deposits, unutilized AB Credits, Customer payments) within a reasonable time, less any amounts you owe AB.
    • All licenses granted to you will end.
    • You must destroy or return AB’s intellectual property in your possession.
    • Clauses intended to survive termination (e.g., indemnity, dispute resolution) will remain in effect.
15. DISCLAIMERS AND LIMITATIONS
  1. As-Is Basis: AB Services are provided “as is” without warranties, express or implied, including for merchantability or fitness for a particular purpose.
  2. No Implied Warranties: Advice or information from AB does not create warranties beyond these Terms.
  3. Platform Role: AB is a platform connecting you with Customers and is not liable for Pro Service performance, booking fulfillment, or your actions, including property damage. Contracts for Pro Services are between you and Customers, and AB is not responsible for their terms or outcomes. AB may provide ancillary support (e.g., payment collection).
  4. Independent Relationship: Your relationship with AB is voluntary, non-exclusive, and principal-to-principal. AB does not supervise or control your Pro Services.
  5. Licenses and Permits: You warrant that you hold all necessary licenses and permits to provide Pro Services.
  6. Your Liability: You accept full responsibility for consequences of using AB Services and providing Pro Services.
  7. Financial Products: AB does not provide financial products and is not liable for related claims. AB is not a financial institution or registered with the Reserve Bank of India.
  8. Complaints Framework: AB maintains a complaints management system per applicable laws.
  9. Ratings Threshold: Your access requires maintaining minimum Customer ratings, communicated via the Platform or other means. Falling below this threshold may result in temporary suspension and required retraining. Persistent low ratings post-training may lead to termination.
  10. Technical Requirements: You are responsible for data network access, device compatibility, and associated costs. AB does not guarantee functionality on all devices.
  11. Reputation Protection: You must not make negative or defamatory statements about AB or its brand.
  12. Information Requests: You must provide AB with requested details about products or services offered on the Platform.
  13. Liability Exclusions: To the extent permitted by law, AB and its affiliates are not liable for losses due to:
    • Your use or inability to use AB Services, including Lead availability;
    • Technical issues, data breaches, or service interruptions;
    • Service downtime; or
    • Loss of User Content or data.
  14. Damage Limitations: Neither party is liable for indirect, consequential, or punitive damages (e.g., lost profits) unless caused by AB’s gross negligence or willful misconduct. AB’s liability is capped at the commission earned per booking, with a total limit of INR 5,00,000. Your liability to AB is similarly capped at INR 5,00,000.
  15. Statutory Warranties: Where implied warranties cannot be excluded by law, AB’s liability is limited to re-supplying services or covering the cost of re-supply, as permitted.
16. INDEMNIFICATION
  1. Your Indemnity: You agree to indemnify and defend AB and its affiliates against claims, losses, or damages arising from your use of AB Services, provision of Pro Services, breach of these Terms, or third-party misuse of your Account.
  2. Customer Compensation: If AB believes your Pro Services were deficient or caused harm to a Customer, it may compensate the Customer without admitting liability. You consent to AB recovering these amounts from you, including for warranty-related claims.
  3. AB’s Indemnity: AB will indemnify you against claims arising from its gross negligence, fraud, or willful misconduct.
17. GOVERNING LAW AND DISPUTE RESOLUTION
  1. Dispute Process: To address disputes related to these Terms or AB Services, you may:
    • Contact an AB employee at a local office;
    • Use the Service Professional helpline;
    • Participate in AB’s focus group discussions;
    • Follow AB’s complaints process; or
    • Use the grievance redressal process in Clause 18.
  2. Mediation: Unresolved disputes will first be addressed through good-faith mediation.
  3. Jurisdiction: These Terms are governed by Indian law. Courts in New Delhi have exclusive jurisdiction, subject to this clause.
  4. Arbitration: If mediation fails within 45 days, disputes will be resolved by arbitration in New Delhi under the Arbitration and Conciliation Act, 1996. A single arbitrator, mutually appointed, will conduct proceedings in English. Arbitration is confidential, and the arbitrator’s decision is final. Each party bears its own costs.
18. GENERAL PROVISIONS
  1. Term Amendments: AB may revise these Terms at any time. Changes take effect 7 days after posting on the Platform. Continued use after this period constitutes acceptance. You are responsible for reviewing updates.
  2. Service Changes: AB may modify or discontinue AB Services with 30 days’ notice, except for individual-specific changes. If services are discontinued (except due to force majeure), AB will buy back unused, unopened, marketable AB-branded consumables purchased within 3 months prior, if notified within 30 days of discontinuation. Refunds will be processed within 60 days. If a Pro Service category is discontinued, AB will attempt to reassign you to a suitable category, but you bear onboarding costs.
  3. Severability: If any provision is deemed unlawful or unenforceable, other provisions remain in effect. Unenforceable provisions will be modified to be enforceable, unless this contradicts their intent.
  4. Assignment: You may not assign your rights or obligations under these Terms without AB’s written consent. AB may assign its rights without notice.
  5. Notices: Non-routine communications to AB must be sent to [ ].
  6. No Third-Party Rights: These Terms do not confer rights on third parties.
  7. Force Majeure: AB is not liable for delays or failures due to events beyond its control (e.g., strikes, natural disasters, legal compliance).
  8. No Partnership: These Terms do not create a partnership, agency, or joint venture between you and AB. Neither party can bind the other.
19. Cancellation and Refund Policy
  1. We are not providing any refund on cancellation of any services.
20. Location Data Policy
  1. We collect users location solely to enable doorstep services such as appliance repair, installation, or maintenance. All personal information, including your address, is treated as confidential and is not shared, sold, or disclosed to any third party without your consent.